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Debit Card fraud monitoring services

Your debit card has a watchdog.

Our fraud monitoring service is always monitoring for suspicious debit card activity on your account. If we identify a potentially fraudulent debit card transaction, our team of fraud analysts will contact you to either confirm or deny the transaction.  Your quick response is critical to prevent potential risk and avoid restrictions from being placed on your card. 

HOW DOES IT WORK?

Our fraud detection software analyzes purchase history and fraud patterns to identify anything out of the ordinary. If we find something like a purchase in a faraway city, we'll alert you using one or all of the following methods to either confirm the transaction or start resolving fraud:

Email - You will receive a fraud notification email from "EnFact Notifications". The email will provide you with details regarding the transaction in question and instructions on how to resolve the case.

Voice Call – You may receive a call from the "Fraud Detection Center". Follow the prompts to verify the transaction or start resolving fraud.

Text – If you enrolled in text fraud alerts, you will receive a text from "NebraskaLand Fraud Alerts". Your prompt reply will help our fraud analysts resolve the case and lift any card restrictions that may have been placed.

It is extremely important that we have your current contact information on file so you can benefit from this free service. Your quick replies help the system learn your behaviors and will prevent future delays or card restrictions. Also, don't forget to notify us about your travel plans so we can make sure your transactions run smoothly while you're away.

WHAT TO EXPECT WHEN I RECEIVE A FRAUD ALERT?

  • Neither the Bank nor the fraud department will ever ask you over the phone for your PIN, CV2 codes or Expiration Dates.
  • A text alert warning of suspicious activity on a card will NEVER include:
    • A link to be clicked. Never click on a link in a text message that is supposedly from us.
    • Vague reference to a “Merchant” transaction; details should be included
    • Requests for cardholder data such as card numbers, PINs, CV2 Codes, Expiration Date
  • A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.
  • A valid notification will provide information about the suspect transaction and ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’.
  • The text will come from 20733 and 'NebraskaLand Bank Fraud Alerts' will be identified within the text message
  • A phone call from one of our Call Center agents will only include a request for your Zip code, and no other personal information, unless you confirms that a transaction is fraudulent.
    • Only then will you be transferred to an agent, who will ask questions to confirm your identity before going through the transaction history. If, at any point you are uncertain about questions being asked or the call itself, you should hang up and call us directly.
  • If you receive a call claiming to be your Call Center asking to verify transactions, you should not have to provide any information other than your Zip code, and a ‘yes’ or ‘no’ to the transactions provided.

If you have questions or need debit card support, please contact a branch location nearest you. If you need after-hours debit card support, please call our Card Care Center at 1-833-467-4294.

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